The most important person in our business is our
customer.
• We offer a one supplier solution.
• We do not employ salesmen.
• We train to the highest level to ensure customer
satisfaction & quality.
• We actively encourage your feedback to ensure we get
it right.
• We understand the legislation & promise to not provide you with products or services you do not need.
• We will always be competitive on price.
Our overall objective is simple: Provide a quality service to our customers so they stay with us year after year.
Firstly, we provide you with a free survey and quotation for the premises. We will then schedule a convenient time to conduct a full survey of your premises. Our fire risk assessor will then spend time with either the Responsible person (property owner or tenant) or in their absence the competent person (a designated person who is responsible for daily fire safety). He will go through your fire safety procedures and your emergency plan and advise of any areas which may require improving.
The assessor will inspect the fire alarm log book and all service records for various fire safety equipment (fire alarm servicing, weekly bell test, fire extinguisher servicing, emergency lighting etc). He will conduct a walk around the premises and discuss any areas of concern which are non compliant. He will wherever possible take photographs of any non compliance, to incorporate these in the risk assessment. He will have a summary meeting and discuss any findings which have become apparent from the assessment along with advice on how to rectify the findings in the best possible way.
A detailed insurance approved report comprising of all the assessors findings will be posted within a week of the site visit. The assessor will contact you approximately two weeks later to ensure that you clearly understand the report and satisfied. Please remember the report benefits all parties and is a consultative document, showing compliance and due diligence collating detailed information. The time that this takes varies upon the size of the building.
Smaller office fire risk assessments take between 1 and 3 hours to review, whereas larger premises might take a series of visits over a 2 week period. Timescales are always outlined in our free surveys.
